Legal

OPERANT — Terms of Service

Last updated: March 4, 2026

These Terms of Service ("Terms") govern your use of the website located at operantco.com and any services provided by Operant ("Operant", "we", "our", or "us").

By accessing the website or purchasing services from Operant, you agree to these Terms.

If you do not agree with these Terms, you must not use the website or services.

1. About Operant

Operant provides digital infrastructure services for businesses, which may include but are not limited to:

  • website deployment
  • intake and contact systems
  • communication infrastructure
  • hosting and maintenance
  • digital workflow tools

Operant may update, modify, or discontinue services at any time.

Operant may operate as a sole proprietorship or under a future legal entity. Operant reserves the right to assign these Terms and related agreements to a successor entity upon formation.

2. Eligibility

By using the services, you represent that:

  • you are at least 18 years old
  • you have the authority to enter agreements on behalf of your business
  • the information you provide is accurate and truthful

3. Service Agreements

All client services are governed by a separate written agreement, which may include:

  • Master Services Agreement
  • Statement of Work
  • Order Form
  • Maintenance Policy

If any conflict exists between these Terms and a signed service agreement, the signed agreement controls.

3A. Scope of Services and Change Requests

The scope of services provided by Operant is defined exclusively in the applicable written service agreement or Statement of Work.

Services are limited to the items explicitly described in the agreed project scope.

Requests that fall outside the defined scope may include but are not limited to:

  • additional pages or features
  • design revisions beyond the agreed revision limit
  • integrations with external services not included in the original scope
  • additional consultation or strategy work
  • post-delivery modifications not included in maintenance services

Such requests may require a Change Order, additional fees, or a revised Statement of Work.

Operant is under no obligation to perform work outside the agreed scope without written approval and agreement on additional fees.

3B. Revision Limits

Unless otherwise stated in a written service agreement, projects include up to two rounds of revisions during the development process.

Additional revisions beyond this limit may be billed at Operant's standard hourly rate or require a revised project agreement.

3C. Client Delays

Project timelines depend on the timely cooperation of the client.

Clients are responsible for providing required materials, approvals, and feedback.

If a client fails to respond or provide required materials within 14 days, the project may be paused and timelines adjusted accordingly.

Client delays do not entitle the client to refunds or fee reductions.

4. Payments

All payments for services must be made according to the terms outlined in the applicable Order Form or invoice.

Payments may be processed through third-party payment providers.

Failure to pay invoices may result in:

  • suspension of services
  • termination of services
  • collection actions

Operant reserves the right to suspend or terminate services for nonpayment.

5. Refund Policy

All payments are governed by the Operant Refund Policy, which is incorporated into these Terms.

Unless otherwise stated in writing:

  • setup fees are non-refundable
  • subscription fees are non-refundable once the billing period begins

6. No Guarantees

Operant does not guarantee any specific results from using its services.

This includes but is not limited to:

  • number of leads
  • business revenue
  • customer conversions
  • search engine rankings
  • website traffic

Operant provides infrastructure and tools, but business outcomes depend on numerous factors beyond Operant's control.

7. Third-Party Services

Operant services may rely on third-party services such as:

  • hosting providers
  • communication platforms
  • analytics services
  • domain providers

Operant is not responsible for outages, disruptions, or failures caused by third-party services.

8. Client Responsibilities

Clients agree to:

  • provide accurate information
  • provide necessary business materials
  • review and approve work promptly
  • comply with applicable laws

Failure to provide necessary materials or approvals may delay project completion.

9. Intellectual Property

Unless otherwise stated in a written agreement:

  • Operant retains ownership of proprietary systems, templates, and internal technology used to deliver services.
  • Clients receive a license to use deliverables created for their business.

Clients may not resell, redistribute, or reproduce Operant systems without permission.

10. Acceptable Use

Users may not use Operant services for:

  • illegal activities
  • fraud or deceptive practices
  • spam or abusive communications
  • infringement of intellectual property rights
  • harassment or harmful content

Operant may suspend or terminate services for violations of acceptable use.

11. Service Availability

Operant does not guarantee uninterrupted service.

Services may experience interruptions due to:

  • maintenance
  • technical failures
  • third-party outages
  • infrastructure updates

Operant is not liable for losses resulting from service interruptions.

12. Limitation of Liability

To the maximum extent permitted by law, Operant's total liability for any claim arising from services shall not exceed the amount paid by the client to Operant in the three months preceding the claim.

Operant is not liable for:

  • lost profits
  • lost revenue
  • lost business opportunities
  • indirect or consequential damages

13. Indemnification

You agree to indemnify and hold harmless Operant from any claims, damages, or liabilities arising from:

  • your use of the services
  • your business activities
  • content you provide
  • violations of law

14. Termination

Operant may suspend or terminate services if:

  • payment obligations are not met
  • terms are violated
  • services are used for unlawful purposes

Termination does not remove outstanding payment obligations.

15. Modifications

Operant may update these Terms at any time.

Updated terms will be posted on the website with a revised effective date.

Continued use of services constitutes acceptance of updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

17. Contact Information

For legal inquiries regarding these Terms:

legal@operantco.com
[Address Will Be Provided Upon Request]